Return Policy
Return & Refund Policy
Thank you for shopping with Tavrena.
All Sales Are Final
Due to the nature of our products and our fulfillment process, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, accidental purchases, or any other non-defective reason.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
After reviewing your claim, we'll provide a replacement or another appropriate resolution at no additional cost.
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
Once an order has entered fulfillment or has been shipped, it cannot be canceled or modified.
Lost or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
If you still need assistance, please contact us and we'll do our best to help investigate the issue.
Contact Us
If you have any questions about this policy, please contact us at:
We aim to respond to all inquiries within 24 business hours.